🖤 We’re here for you.

Your questions. Our answers.

Have a question about your order, our product range, or simply want to say hello?

We’re happy to help – with the attentive, personal service you can expect from a premium brand like Bergamond & Birch.

E-Mail: hello@bergamondandbirch.com

We aim to respond within 24 hours (business days).

Please note: Weekend or holiday inquiries may take a little longer.

Stillleben mit dunkelbraunem Pipettenflakon, Wachssiegel-Umschlag und Willkommenskarte – symbolisiert Markenidentität, elegante Kommunikation und Premium-Kundenerlebnis bei Bergamond & Birch.

🤝 Let’s create something together.

Collaborations & Partnerships

Are you a retailer, journalist, or content creator inspired by our brand?

We’d love to hear from you – whether it’s for PR projects, product placements, or long-term B2B collaborations.

Let’s build something remarkable togethe

Contact

Frequently Asked Questions (FAQ)

Answered clearly. Formulated honestly.

Shipping & Delivery

We dispatch all orders within 1–2 business days.

Delivery time within Germany is typically 2–3 days, within the EU 3–5 days.

View our shipping policy

You can choose your preferred method during checkout. All parcels are shipped with tracking and climate-compensated where possible.

We currently ship within Germany, most EU countries, and the United States. More regions will follow soon.

Returns & Exchanges

Yes, you can return unopened products within 30 days of delivery. Please refer to our return policy for details.

Return Policy

Once your return has been received and inspected, the refund will be issued automatically to your original payment method—typically within 5–7 business days.

Return shipping costs are borne by the customer, unless the return is due to an error on our part.

Payment & Costs

We offer secure and flexible payment options: Visa, MasterCard, PayPal, Klarna, Apple Pay, and Google Pay.

Yes. Selected signature products are available with a 5% discount as part of our monthly subscription model. No commitment – you can cancel anytime.

Yes – we offer free shipping across Europe for all orders over €70.

For orders under €70 within the EU, a flat shipping fee of €8.95 applies.

Quality, Certifications & Sustainability

Our formulations are developed exclusively within the EU – under the highest quality and hygiene standards in certified laboratories.

Yes. Our production complies with ISO 22716 (GMP Cosmetics). All skincare products are certified COSMOS NATURAL and ECOCERT – two of the world’s most trusted seals for authentic natural cosmetics.

Our formulations are based on plant-derived ingredients, are environmentally safe, and meet the strictest international standards for certified natural skincare.

We use recyclable packaging, work with short supply chains, and strictly avoid microplastics, parabens, and synthetic fragrances. Our vision: Premium skincare with purpose – for your skin and the planet.

Absolutely. 100%. We use no animal-derived ingredients and never conduct animal testing – not now, not ever.

We focus on high-performing, plant-based ingredients – including botanical actives, organic oils, and skin-identical compounds like peptides and hyaluronic acid. All formulas are dermatologically tested and designed for visible results with maximum skin compatibility.

Microplastics, silicones, parabens, PEGs, mineral oils, synthetic dyes – 100% clean beauty.

Information

Bergamond & Birch

Lintorferstr. 22

40878 Ratingen

Tel. 02102 553541

Mail: service@bergamond-birch.com