Widerrufsrecht

Return Policy

Bergamond & Birch – Luxurious Care. Thoughtfully Selected.

1. Return Period

You have the right to return your order within 30 days of receiving the goods – because exceptional skincare starts with peace of mind.

2. Return Conditions

To initiate a return, please ensure the following conditions are met:

  • Products must be unopened, unused, and sealed in their original packaging.

  • Packaging must be intact and complete.

  • Returns are only accepted for purchases made directly through www.bergamond-birch.com.

  • Opened or used skincare products cannot be returned or exchanged for hygiene reasons.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping method to ensure safe return delivery.

4. Return Process

  • Contact us at [support@bergamond-birch.com] with your order number and reason for return.

  • Send the products to the return address provided by our customer service.

  • Once received and inspected, we will refund the purchase amount within 7 business days.

5. Non-Returnable Items

The following items are excluded from return:

  • Opened, used, or unsealed skincare products

  • Custom sets or curated gift boxes

  • Gift cards or digital products

6. Refunds

After successful inspection, refunds will be issued to the original payment method.
Shipping fees are non-refundable.

Your skin deserves the highest quality – and your purchase deserves complete trust.
If you have any questions regarding our products, ingredients, or returns, our customer service team is happy to assist you personally.