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90-DAY RETURN POLICY
Extended return policy without ifs or buts
WORLDWIDE SHIPPING
Free shipping within Germany – of course.
EXCEPTIONAL SERVICE
We are here for you – in person, by email or by phone.
Body care that expects more.
Body skin has different needs than facial skin: fewer sebaceous glands, more friction, a larger surface area, frequent exposure to temperature changes, and dryness. Our body care products are designed to meet these exact needs — with clean formulations, natural active ingredients, and modern textures that absorb instantly.
Why body care is important
Protection of the skin barrier
Body skin loses moisture more quickly. Active ingredients such as hyaluronic acid, omega fatty acids and ceramides support the barrier and prevent dryness and feelings of tightness.
Gentle, effective cleaning
Our washes use mild surfactants, plant-based moisturizers and botanical extracts to thoroughly cleanse the skin — without drying it out.
Modern body formulations
Our body care products are designed to feel noticeably lighter, fresher and more functional than conventional creams: fast absorption, deep hydration, no sticky feeling.
Frequently Asked Questions
Find answers to frequently asked questions
Who are Bergamond & Birch?
Bergamond & Birch is a premium skincare line developed in Düsseldorf that combines plant-based active ingredients with dermatological expertise. All products are vegan, dermatologically tested, and COSMOS NATURAL certified.
Are your products specifically designed for men or also for women?
Our products were developed with a focus on the needs of men's skin, but are generally suitable for all skin types and genders. What matters is the skin's condition and the desired skincare outcome – not the label on the medicine cabinet.
Do you produce in Europe?
Yes, our skincare products are manufactured according to European cosmetic standards. This ensures short supply chains, high quality standards, and strict safety testing.
What does COSMOS NATURAL certified mean?
COSMOS NATURAL is a Europe-wide recognized certification for genuine natural cosmetics with clearly defined requirements for raw materials, processing, and environmental compatibility. Products bearing this seal, among other things, refrain from using certain synthetic ingredients and must meet transparent criteria regarding the origin of their raw materials.
Do you use microplastics, parabens, or silicones?
No, our formulations are free of microplastics, parabens, and silicones. Instead, we rely on plant-based oils, waxes, and modern, well-researched active ingredients.
Are your products vegan and cruelty-free?
Are your products vegan and cruelty-free?
Yes. All products are 100% vegan and contain no animal-derived ingredients. Furthermore, they comply with the EU Cosmetics Regulation, which prohibits animal testing for finished cosmetic products in the EU.
Can I use the products on sensitive skin or skin prone to redness?
Yes, many of our products are developed for sensitive skin and dermatologically tested. However, we still recommend testing new products on a small area of skin first, especially if you have a known tendency towards allergies.
How do I integrate Bergamond & Birch into my routine?
The basic routine consists of three steps: cleansing, targeted treatment (serum), and moisturizing with a cream. Depending on individual skin needs, additional products such as eye care, body care, or specialized treatments are added.
At what age does anti-aging skincare become worthwhile?
Most anti-aging products are most effective from around the mid-20s to the early 30s, when the first fine lines appear and there is an increased need for regeneration. Crucial factors are not so much age itself, but rather things like UV exposure, stress, and skin condition.
Are your products dermatologically tested?
Yes, our formulations are dermatologically tested for compatibility. The goal is high skin tolerance, even with daily use.
How do you ensure microbiological safety?
Each batch is tested for microbiological purity, shelf life, and stability. Only products that meet these requirements are released.
Are your products comedogenic?
We select our raw materials to minimize pore clogging and support the skin barrier. However, since comedogenicity can vary from person to person, this information does not replace personal experience or dermatological advice.
How sustainable is your packaging?
Where possible, we use recyclable packaging and mono-materials to facilitate the recycling process. At the same time, we ensure robust designs so that products are reliably protected during shipping.
Do you offset CO₂ emissions during shipping?
Our logistics concept includes CO₂-compensated or climate-conscious shipping solutions in cooperation with selected partners. You can find details of currently available options at checkout.
Where do your plant-based raw materials come from?
Many of our raw materials come from controlled organic farming and are certified according to international natural cosmetics standards. Transparency regarding origin and quality is a key criterion in the selection of our suppliers.
How long does shipping take?
Within Germany, standard shipping usually takes only a few business days, depending on the shipping provider. Delivery times may be longer for other EU countries; the estimated duration will be displayed at checkout.
What are the shipping costs?
Shipping costs depend on the delivery country, shipping method, and order value. The applicable conditions are clearly displayed before you complete your order. Shipping within Germany is free.
How does the return process work?
How does the return process work?
Unopened, originally packaged products can be returned within 90 days. Details regarding the process, address, and any return shipping costs can be found in our cancellation and return policy.
What payment methods do you offer?
Depending on the country, payment options include common credit cards, instant payments, and other digital services. The currently available options are displayed at checkout.
Are there gift sets or limited editions available?
Yes, we offer curated gift sets and seasonal editions containing selected products in a coordinated combination. These sets are particularly suitable for those new to the brand or as a gift.
Do you offer discounts or newsletter benefits?
Our newsletter will keep you informed about promotions, new products, and magazine content at irregular intervals. Exclusive discounts are always time-limited and subject to the stated terms and conditions.
Does your consultation replace a visit to a dermatologist?
No. Our information does not replace a medical diagnosis or treatment. For acute or chronic skin conditions, product selection should always be discussed with a medical professional.
Can I use your products during medical treatment (e.g., acne treatment)?
In general, mild, barrier-friendly formulations can be a useful addition to many therapies. However, whether a particular product is suitable depends on the individual treatment and should be clarified with the treating physician beforehand.
Do you offer individual product advice?
You can use our contact form to tell us about your skin type, current routine, and wishes. Based on this information, our team will provide non-binding recommendations for suitable product combinations – this does not replace medical advice.
Further questions?
Our team is happy to assist you.