Privacy policy
Last updated: March 17, 2025
This Privacy Policy describes how Bergamond & Birch (“Website,” “we,” ‘us’) collects, uses, and shares your personal information when you visit www.bergamond-birch.com  (“Website”), use our services, place orders, or otherwise interact with us. “You” and “your” refer to any user, customer, website visitor, or any other person whose data is collected in accordance with this policy.
Please read this privacy policy carefully.
Changes to this privacy policy
This policy may be amended from time to time. Changes will be posted on the website, the “Last Updated” date will be updated, and further steps will be taken as required by law.
How do we collect and use your data?
We collect and process personal data to provide and improve our services, comply with legal obligations, enforce our terms and conditions, and protect our rights and those of our users.
What data is collected?
Information provided directly:
- Contact details: name, address, telephone number, email address.
- Order details: name, billing and delivery address, payment confirmation, email address, telephone number.
- Account information: username, password, security questions.
- Support data: messages and requests to our customer service team.
Certain features can only be used if this data is provided.
Automatically collected data:
Cookies, pixels, and similar technologies collect usage data: device and browser information, IP address, network details, interactions with our website.
Third-party data:
We receive data from service providers (e.g., Shopify), payment service providers, analytics, and advertising tools. All partners process data in accordance with applicable data protection standards.
Purposes for which your data is used
- Provision of products and services (order processing, shipping, account management, notifications, returns processing)
- Marketing and advertising (emails, text messages, postal mail, advertisements; in the EEA, this is based on legitimate interest pursuant to Art. 6(1)(f) GDPR)
- Security & fraud prevention
- Customer service & service improvement
Cookies
We use cookies to optimize the website. Details can be found at https://www.shopify.com/legal/cookies. You can disable cookies in your browser, which may limit the functionality of the website.
Data sharing
Your data may be shared with:
- Service providers (e.g., payment and fulfillment partners, cloud service providers, analytics providers)
- Marketing partners
- With your consent
- Internally & with affiliated companies
- In the event of company transfers (mergers, sales, etc.)
Recipients & categories:
- Identification & order data: Service providers, marketing partners, affiliates
- Purchase data: Payment service providers, shipping partners
- Usage data: Analysis and advertising networks
- Geo-data: IP-based collection
We do not sell or share your data without your express consent.
Microsoft Clarity
We use Microsoft Clarity and Microsoft Advertising to analyze user behavior (scrolls, clicks, anonymous session recordings in accordance with Art. 6 (1) (f) GDPR). For more information, see Microsoft's privacy policy.
Links to third-party providers
We accept no responsibility for linked external websites; please refer to their privacy policies for more information.
Children's data
Our services are not intended for children under the age of 16. We do not knowingly collect such data.
Data security & storage
We take appropriate security measures, but absolute security cannot be guaranteed. The storage periods depend on the purpose of use, legal requirements, and conflict resolution.
Your rights
Depending on your place of residence, you can:
- Request access to your data
- Request deletion or correction
- Request data portability
- Object to processing
- Withdraw consent
- Lodge a complaint (e.g., with EEA supervisory authorities list)
You can exercise your rights on our website or by contacting us. Subject to identity verification.
International users
Your data may also be processed outside your home country. Where required, we use EU standard contractual clauses or equivalent safeguards.
Contact & responsible party
Questions & data protection rights:
Email: service@bergamond-birch.com
Phone: +49 2102 5579637
Unless otherwise stated, we are the controller in accordance with applicable data protection laws.